Customer Engagement

KPC is very keen on strengthening her relations with our customers, the Oil Marketing Companies (OMCs). For us to achieve this, efficiency has to preoccupy all our operations as Africa’s Premier Oil & Gas Company. The Company is very particular on how it is perceived by her customers and all the other stakeholders in the supply chain. This explains why we are having more interactive sessions with our customers than ever before. KPC is now more customer-focused and the intensity of the interaction between the Company and the OMCs will increase in terms of more regular customer forums, periodic courtesy visits, sharing of crucial information, prompt complaints handling among other interactions so that we listen and learn more from each other. KPC has taken up the key issues affecting service delivery at the Company’s terminals with a view to instituting corrective measures to improve the business.